BetGoodWin - Terms and Conditions
Last Updated: December 20, 2025
Introduction
BetGOODWIN – Terms and Conditions Please read these Terms carefully before you use the Services and make sure that you understand its content. These Terms, together with the Rules and any specific terms of a promotion, constitute a binding agreement (the “Agreement”) between you and GOODWIN RACING LTD. These Terms are effective from 28 November 2025 and shall supersede and replace all previous versions. Summary of Key Terms The information set out below is a summary of our key terms for information purposes only. This does not replace the full Terms set out below. You should read the full Terms before registering and using our Services. In the event of any conflict between this summary and the full Terms, the full Terms will apply. (A) The Services are provided by GOODWIN RACING LTD (“Betgoodwin”), a company registered in the UK, with a registered office at 4 Kingfisher Court, Uckfield, East Sussex, United Kingdom, TN22 1QQ and registered at the UK Companies House with company number 03477145. See Clause 2.1. (B) Betgoodwin is licensed and regulated by the Gambling Commission. See Clause 2.2. (C) By using the Services, you enter into a legally binding agreement with Betgoodwin which incorporates the Terms, Rules and any specific terms of a promotion. See Clause 3.1. (D) You must be 18 (eighteen) years of age or older and meet the other eligibility criteria to use our Services. See Clauses 4.2 and 4.3. (E) Before paying out winnings of £10,000/€10,000 or more, Betgoodwin may validate such winnings using its reasonable validation procedures. Such winnings shall not be paid to the extent that Betgoodwin cannot validate such winnings. See Clause 9.5. (F) In the event of an error on the Service, we can take various actions including voiding an affected Bet (and returning the stake to you, but not paying out any winnings) or correcting the amount of winnings which are payable. This includes an error in our Services where an animation incorrectly indicates that you have ‘won’ a prize, in an instance where you have not won any prize or have not won the displayed prize. See section 10. (G) Maximum winnings limits apply to our Services, which means that you will only be entitled to receive up to the maximum winnings limit. Please read Clause 9.4 carefully. (H) We process your personal information in accordance with our Privacy Policy – see Clause 16.1. We also use cookies and their use is explained in our Cookies Policy. (I) You can only register 1 (one) Account with us. See Clause 13.1.3. (J) Fraudulent activity or cheating is prohibited. If we close or suspend your Account because of fraud or cheating, we may withhold the funds in your Account. See Clauses 17.2 and 18.1. (K) With the exception of: (i) any winnings lawfully due to you; (ii) our liability for fraud, death or personal injury resulting from our negligence; or (iii) to the extent our liability cannot be excluded or limited as a matter of law, our maximum liability to you in relation to any one incident or series of related incidents is limited to: (i) where such liability relates to a specific Bet which you have placed, the value of the respective stake paid by you; (ii) where such liability relates to the misplacement by us of funds in your Account, the amount of the funds which have been misplaced; (iii) where such liability relates to any other liability of Betgoodwin, our maximum liability shall be one thousand pounds (£1,000), or the equivalent amount in your chosen currency. See section 20. (L) If you have a complaint, you can contact our customer services team. If your complaint is not resolved within 8 (eight) weeks, you may refer your complaint to the Independent Betting Adjudication Services (“IBAS”), subject to such complaint relating to the contractual obligations under the Agreement. See section 25. (M) Your funds are not protected in insolvency. See Clause 11.2. Index 1 DEFINITIONS 2 ABOUT US 3 AGREEMENT 4 OPENING AN ACCOUNT: GENERAL 5 OPENING AN ACCOUNT: AGE AND IDENTITY VERIFICATION 6 DEPOSITS 7 GAMBLING: GENERAL 8 PROMOTIONS 9 WINNINGS 10 ERRORS 11 FUNDS IN YOUR ACCOUNT 12 WITHDRAWALS 13 USE OF SERVICES: GENERAL RESTRICTIONS 14 USE OF SERVICES: TERRITORIES 15 CLOSING AN ACCOUNT 16 PERSONAL INFORMATION 17 FRAUD, MONEY LAUNDERING, SUSPICIOUS ACTIVITIES 18 BREACH OF THE AGREEMENT 19 ACCOUNT SUSPENSION 20 LIMITATIONS AND EXCLUSIONS 21 INTELLECTUAL PROPERTY 22 RESPONSIBLE GAMBLING 23 MISCELLANEOUS 24 CONTACT 25 COMPLAINTS AND DISPUTES 26 GOVERNING LAW AND JURISDICTION FULL TERMS AND CONDITIONS 1. DEFINITIONS 1.1 The following words and terms, when used in these Terms, shall have the below meaning: 1.1.1 Account: an account with Betgoodwin for the use of the Website or Mobile Application. 1.1.2 Agreement: these Terms, together with the Rules and any terms of a specific promotion. 1.1.3 Bet: any bets, stakes or wagers placed on the Services, whether on the sports betting or casino service. 1.1.4 Betgoodwin, us, our or we: GOODWIN RACING LTD, using the trading name Betgoodwin. 1.1.5 Betgoodwin Group: Betgoodwin, any subsidiary or parent company of Betgoodwin, or any subsidiary of a parent company of Betgoodwin. 1.1.6 Cookies Policy: the cookies policy at 1.1.7 Customer: a person who has an Account. 1.1.8 Mobile Application: the Betgoodwin application operated by Betgoodwin under its Gambling Commission licence. 1.1.9 Privacy Policy: the privacy policy at https://www.betgoodwin.co.uk/en/page/privacy-policy-2. 1.1.10 Rules: the betting rules for Betgoodwin’s online sports betting Services, which can be accessed at: https://www.betgoodwin.co.uk/en/sport/betting-rules (the “Betting Rules”) together with any specific game rules accessible via the relevant game. 1.1.11 Services: all games, services and any related content or software, which is made accessible via the Website or Mobile Application and that enable you to participate in the services provided by Betgoodwin. 1.1.12 Terms: these terms and conditions. 1.1.13 Website: https://www.betgoodwin.co.uk/ 2. ABOUT US 2.1 The Services are provided by GOODWIN RACING LTD (“Betgoodwin”), a company registered in the UK, with a registered office at 4 Kingfisher Court, Uckfield, East Sussex, United Kingdom, TN22 1QQ with company number 03477145. You shall have an Account with Betgoodwin. 2.2 Betgoodwin is licensed by the Gambling Commission of Great Britain (“Gambling Commission”), pursuant to account number 2927. 2.3 The sportsbook is licensed in Ireland by the Revenue Commissioners and is regulated under the Betting (Amendment) Act 2015 (license number: 1021087 – Goodwin Racing Ltd) 3. AGREEMENT 3.1 By using the Services, you enter into a legally binding agreement with BetGoodwin which incorporates the Terms, the Rules and any terms of a specific promotion (together the “Agreement”). 3.2 We may amend the terms of any document that constitutes part of the Agreement. If we amend the terms of this Agreement, we will notify you of any such amendment by including a pop-up message on the Services or another communication method. Your continued use of the Services following such notification will be deemed binding acceptance of any such amendment. If any amendment is unacceptable to you, you must stop using the Services. 3.3 This Agreement governs your use of the Services and supersedes any and all prior agreements between you and us in respect of the same. 4. OPENING AN ACCOUNT: GENERAL 4.1 To open an Account, you must complete our online registration form, including providing the following personal details: first name, surname, address and date of birth. You confirm that any personal details provided are correct and that you will notify us if these change. 4.2 By opening an Account, you declare that: 4.2.1 you are 18 (eighteen) years of age or older and acknowledge that underage gambling is an offence; 4.2.2 you have not self-excluded from the Services or self-excluded via GAMSTOP; 4.2.3 you do not already hold an Account; 4.2.4 you are not opening the Account on behalf of a third party. 4.3 Each time you access the Services, you repeat the declarations at 4.2.2 and 4.3. 4.4 At our sole discretion, and without having to provide a reason, we may refuse a person’s request to open an Account. 5. OPENING AN ACCOUNT: AGE AND IDENTITY VERIFICATION 5.1 We are required to verify your age and identity. We will attempt to automatically verify your details based on the information you submit during the process to open your Account, but if we cannot do so you will be required to provide identification documents proving your age and/or identity, by sending them by email to [email protected] or uploading on the Website via ‘My Account – KYC Documents’. Acceptable identification documents include, but are not limited to: 5.1.1 copy of a valid photographic identification document, such as a passport or driver’s licence; 5.1.2 copy of a recent utility bill from within the last three months and which confirms your address, such as an electricity bill, telephone bill, etc.; and 5.1.3 copy of a recent statement from the bank account or other payment method that you intend to use for depositing or withdrawing funds. 5.2 If your details cannot be verified based on the documents provided, you will need to provide additional information until we are able to successfully verify your age and/or identity. If we cannot complete verification, we will suspend or terminate your Account. 5.3 You authorise us to conduct any identification, age-verification, financial verification, or other checks that are required when you open an Account and at any time while you hold an Account. 6. DEPOSITS 6.1 To make a deposit, click on the “Deposit” link on our Website or Mobile Application. 6.2 Acceptable forms of payment which can be used to deposit monies are set out in the ‘Payments’ page. We reserve the right to alter the payment methods that we consider to be acceptable forms of payment. We reserve the right to refuse any type of payment for any reason, regardless of whether previous payments have been processed to or from a particular method, or if that payment method is usually accepted in respect of any Customer. 6.3 All deposits may be subject to your bank and/or payment provider’s authorisation and we accept no liability where this is not provided. 6.4 The minimum deposit is £10 or the equivalent amount in your chosen currency. 6.5 We do not charge you for making a deposit. However, banks may charge additional banking charges or overdraft fees and you accept that it is your responsibility to check whether such charges will be made by your bank. 6.6 If we incur any charge-backs, reversals or any other charges in respect of your Account, we reserve the right to charge you or deduct from your Account balance the charged back amount, reversals, charges, etc. and take any of the actions set out at 18.1.1 – 18.1.10. 6.7 You agree to only deposit money in your Account for the purposes of using such money on our Services. We shall have the right to suspend or close your Account if we reasonably believe that you are depositing money without any intention to use such money on our Services. 6.8 You declare that any funds you deposit are not associated with any illegal activity, in particular that they do not derive from any illegal activity or source and that you will not use the Services for illegal activity, including fraud or money laundering. 6.9 You must only deposit from a payment source in your own name. Third-party deposits are prohibited. If we find a payment source is not in your name, your account will be suspended under our anti-money laundering and fraud procedures, and any remaining balance returned to the original payment method (subject to verification). All prior stakes and returns will stand. 7. GAMBLING: GENERAL 7.1 You acknowledge that there is a risk of losing money when using the Services to gamble and that you are responsible for such loss. 7.2 All Bets are subject to the applicable Rules (i.e. a sports Bet will be subject to the Betting Rules and a Bet on a casino game will be subject to any game specific rules). Before placing a Bet, it is important that you read and understand the applicable Rules to understand the terminology and how the various Bets are placed on the Services. 7.3 We reserve the right to: 7.3.1 accept or decline the whole or part of any proposed Bet; and/or 7.3.2 limit the maximum amount of any proposed Bet. 7.4 You are fully responsible for any Bets placed on your Account and any other activity on your Account. If a Bet is made using your Account and accepted on the Services, the Bet will be considered to have been made by you and shall be considered valid unless it contravenes any term of the Agreement. 7.5 Betgoodwin will not be held responsible for any mistakes made by you during the placing of a Bet, including the amount of the stake or the side of the Bet, and such mistake will not affect the validity of a Bet. Betgoodwin also bears no responsibility for monitoring and managing the status of any Bet on your Account. 7.6 You acknowledge that slower devices or internet speeds can result in delays to your use of the Services and result in disadvantages when placing a Bet. In particular, with regards to in-play betting, you acknowledge that ‘live’ TV or other broadcasts are delayed and that other Customers could have more up-to-date information. 7.7 You can only place a Bet up to the value of the cleared funds in your Account. We shall void any Bet which we may have accepted in error when your Account did not contain enough cleared funds. 7.8 A Bet is not considered to have been made unless you receive an on-screen notice from us that confirms that the Bet is accepted. If a dispute arises in relation to a Bet, our database will be the ultimate authority in such dispute, in particular with regards to whether such Bet was accepted and, if it was, the time it was accepted. 7.9 We only accept a Bet if it is made using the Services. A Bet will not be accepted in any other way. 7.10 In order for a Bet to be valid, the action of a Customer placing a Bet must not breach any rules on betting or misuse of inside information relevant to a sports governing body, other professional body of which the Customer is a member, or their employer. Where a breach of such rules is identified, we shall void such Bet. 7.11 In the event of any information being received by us in relation to irregular betting patterns and possible instances of event manipulation, we reserve the right to: 7.11.1 suspend our offering on any event or series of events; and/or 7.11.2 delay settlement and/or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed to us; and/or 7.11.3 void any respective Bets if event manipulation is confirmed as having taken place; and/or 7.11.4 inform relevant regulatory bodies and authorities. 7.12 We reserve the right to void a Bet if: 7.12.1 the underlying event has been cancelled; 7.12.2 there is a location change for the underlying event or there are otherwise material changes in the circumstances of an event; 7.12.3 there is adverse weather (i.e. natural disaster) or any other event of a similar nature that impacts the underlying event; or 7.12.4 for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live pictures). 7.13 We reserve the right to inform any applicable authority, including regulators such as the British Gambling Commission, of any detail of activity on your Account, including any Bet placed. 7.14 By including details for a payment method, you affirm that you are the lawful owner of the payment method account used to make any deposit or withdrawal. 7.15 The minimum amount for a Bet on our sports betting Services is £0.10, unless otherwise stated on our Website. 8. PROMOTIONS 8.1 The terms of any promotion offered on the Services will be clearly stated in specific terms for each promotion and shall be read in conjunction with the general terms set out in this section 8. 8.2 Unless otherwise stated in specific terms for a promotion, any “free bet” stake will not be included in any return and must be gambled before being withdrawn. 8.3 Each promotion is restricted to one entry per Customer, unless otherwise stated in the specific promotional terms. 8.4 Subject to clause 8.6, no account restrictions will be enforced against you after you have made one or more qualifying Bets as part of a Free Bet Promotion (defined at 8.5 below), where enforcing such account restriction would: 8.4.1 affect your ability to: 8.4.1.1 receive the free bets, or the full expected value of the free bets from that Free Bet Promotion, having placed all the necessary qualifying bets; 8.4.1.2 place the remaining qualifying bets required by that Free Bet Promotion and consequently receive the free bets, or the full expected value of the free bets from that Free Bet Promotion, to which you would be entitled as a result; 8.4.1.3 complete any betting requirements associated with that Free Bet Promotion; or 8.4.2 materially affect your ability to complete the qualifying bets required by that Free Bet Promotion. 8.5 For the purpose of Clause 8.4, “Free Bet Promotion” means a promotion where a bonus is added to your Account specifically for betting on sports, including bonuses (i) in the form of a free bet of a fixed value for making a wager on a specified market or a market of the consumer’s choosing and (ii) in the form of funds with a value linked to the amount of a deposit, for use on multiple wagers, and subject to wagering requirements. 8.6 We have the right to prevent a Customer from using a bonus promotion where strong indicators of gambling harm, as defined within our processes, have been identified. In such event, we may cancel any existing bonus and will consider whether it would be fair and reasonable for the Customer to receive a proportion of the bonus based on the Customer’s position at the time. 8.7 Contribution percentages: The following list shows the contribution percentage which will made be towards the wagering requirements of any bonus in relation to the following types of game: 8.7.1 slots 100% 8.7.2 progressive slots: 0% 8.7.3 scratch cards: 100% 8.7.4 roulette (all varieties): 10% 8.7.5 blackjack: 10% 8.7.6 baccarat: 0% 9. WINNINGS 9.1 We will credit your Account with your winnings as soon as practicable, subject to any circumstance where we are permitted and/or required to withhold winnings. 9.2 If you believe that you have not received any winnings due to you then you should notify us as soon as possible and provide evidence for your claim. 9.3 You are responsible for reporting your winnings and losses, if such reporting is required by your local law or tax authorities. It is your responsibility to pay any tax or levy due on any winnings paid to you by us. 9.4 The maximum winnings for each Account shall be as follows: 9.4.1 in relation to any Bet placed on our sports betting Services, other than any limit set out in relation to specific markets under the Betting Rules, for any one calendar day (00:00 – 23:59 GMT) the maximum aggregate winnings shall be no greater than £100,000 (or €100,000 for customers located in Ireland). 9.4.2 in relation to any Bet placed through our casino Services, for any one calendar day (00:00 – 23:59 GMT) the maximum aggregate winnings shall be no greater than £100,000 (€100,000 for customers located in Ireland), other than any winnings expressly designated as being a progressive jackpot. 9.4.3 Please note that these restrictions apply regardless of stake. 9.5 Settlement will be based on results provided by the most reliable sources, as determined by BetGoodwin in our reasonable discretion. We reserve the right to use reasonable validation procedures to validate the result of a Bet where the winnings would be £10,000/€10,000 or more, including liaising with any relevant third party (e.g. a data provider in relation to sports betting or a casino games provider in relation to casino) and, until we validate such result, to not pay out any potential winnings in relation to the respective Bet. If the outcome of a Bet cannot be validated, we reserve the right to void such Bet (and return the stake to you, but not pay out any winnings) or only pay out the element of the Bet which can be validated. Without limitation to the previous sentence, if the validation process establishes that there has been an error, we can take the actions as set out in section 10 below. 10. ERRORS 10.1 While we attempt to ensure that the Services do not contain errors, errors can arise. A non-exhaustive list is set out below: 10.1.1 a Bet is accepted where you do not have enough cleared funds in your Account; 10.1.2 a Bet is accepted at odds which are obviously incorrect in the context of normal gambling and the probability of the event occurring; 10.1.3 information relating to a Bet has been incorrectly displayed on the Services; 10.1.4 information received from a third party provider is incorrect (including information from a third party data or casino game provider), which may result in the incorrect result being displayed to you (including an animation that incorrectly indicates that you have ‘won’ a prize, in an instance where you have not won any prize or have not won the displayed prize and where it may not be apparent to you that the incorrect result is displayed). In the event of a discrepancy between the result of a Bet as displayed on your screen and the result of a Bet as displayed on our servers or the servers of our providers, the result of a Bet as displayed on our servers or the servers of our providers shall take precedence. With regards to virtual casino games (e.g. not a live dealer game), please note that a random number generator will determine whether an amount is won and that screen animations will not be determinative; 10.1.5 a Bet has been accepted on a closed or suspended market (or a market which should have been closed or suspended other than because of an error) or an event where the result has been confirmed; 10.1.6 the amount of winnings, returns or promotional benefits/bonuses paid are miscalculated as a result of human error or system error; 10.1.7 winnings or odds are so obviously incorrect or materially different to those available in the market that it is a clear error or omission; 10.1.8 a Bet has been settled in error; 10.1.9 an error or technical issue with the Services (including a technical error, such as an error which prevents access to the Services or which results in higher or more frequent payouts on a game than are intended); 10.1.10 a Bet has been accepted in circumstances which breaches these Terms. 10.2 In the event of an error on the Service: 10.2.1 you must notify us of any error to the extent you become aware of such error, and not take advantage of such error; 10.2.2 Betgoodwin reserves the right, but is not obligated, to: 10.2.2.1 correct any consequent error on a Bet (i.e. correcting the amount of winnings) and settle it accordingly or re-settle such Bet if it has already been settled; or 10.2.2.2 declare an affected Bet void and return the Bet stake to your Account (and not payout winnings), 10.2.3 to the extent that your Account has been credited with monies as a result of an error, such amounts shall be deemed to be held by you on trust for Betgoodwin and Betgoodwin may (acting reasonably): 10.2.3.1 withdraw the relevant amount from your Account; and/or 10.2.3.2 to the extent that you have requested a withdrawal of such amount, cancel/reverse any withdrawal which you have made; and/or 10.2.3.3 to the extent that you have withdrawn such amounts, make a demand for payment for such amount and you shall then immediately repay such amount to Betgoodwin and otherwise assist in the return of such monies; and/or 10.2.3.4 void any subsequent Bet placed using such monies and/or withhold any winnings which you have won with such monies and take any action described above at 10.2.3(a), (b) or (c) in relation to monies you have received in relation to such subsequent Bet. 11. FUNDS IN YOUR ACCOUNT 11.1 Funds in your Account, including deposits and winnings, do not bear interest. 11.2 We are required by the licence issued to us by the Gambling Commission of Great Britain (“Gambling Commission”) to inform Customers about what happens to funds which we hold on account for you in the event of insolvency. The Gambling Commission provides further information on our licence conditions detailing what we need to tell customers about their funds. We hold customer funds separate from company funds in a separate bank account. These funds are not protected in the event of insolvency: not protected segregation. For more information, please see the customer funds insolvency ratings system. 11.3 We are required to comply with regulations and legislation which requires that we may need to undertake checks on the source of funds deposited by you. Betgoodwin can at any time request you to not only verify your identity and address but also request proof of ownership for any payment method used to deposit or withdraw funds and/or details of: (i) source of wealth and/or (ii) source of funds. This can include, but is not limited to, copies of bank statements or payslips. While any such checks are being performed, restrictions may be put in place to prevent the withdrawal of funds from your Account and/or prevent (whether fully or partially) your access to the Services until such checks have been successfully completed. If such checks cannot be successfully completed, we reserve the right to close your Account, retain any funds and make any necessary disclosure(s) to relevant authorities. 11.4 After a period of no less than 12 (twelve) months of inactivity on an Account: 11.4.1 if there are no funds on the Account, we shall close the Account; or 11.4.2 if there are funds on the Account, we will attempt to return any funds to the last payment method used by the Customer but if we are unable to return such funds, we shall charge a fee of £5 per month (or an equivalent amount in the currency in your Account) in relation to such Account. Such fee shall be charged until either: (i) your Account balance is reduced to zero (and we shall then close the Account); or (ii) you log into your Account. 11.5 We may at any time offset any positive balance on your Account against any amount owed by you to us (including under a duplicate Account i.e. any other Account which you have opened). Any negative balance on your Account will fall immediately due and payable to us. 12. WITHDRAWALS 12.1 You can withdraw the available funds from your Account at any time, subject to any other terms in these Terms. 12.2 To withdraw funds from your Account, visit the ‘Withdrawals’ section on the Website or contact customer services. 12.3 The standard minimum withdrawal amount is £10 (or its equivalent in another currency) as may be amended from time to time. However, Customers who have a balance lower than this minimum can contact customer services in order to withdraw the full balance amount. Contact details of customer services can be found at section 24. 12.4 Where funds are withdrawn, they will be subject to a clearance period determined by the card issuing bank (normally same day) or online payment services (normally same day). 12.5 If you deposit using a payment method that does not allow us to return funds to the same method, you will be notified when you attempt to make a withdrawal so that an alternative card or payment method can be arranged. We may require identity documentation, such as bank statements and payment method details, to assist in processing the withdrawal and verifying ownership. 13. USE OF SERVICES: GENERAL RESTRICTIONS 13.1 You must not: 13.1.1 use the Services in any way that does, or would reasonably be expected to, lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person; 13.1.2 open an Account on behalf of a third party, as above at Clause 4.2.4, or authorise any third party to use your Account, but you will be entirely responsible for all losses which are incurred as a result of having a third party use your Account. You must immediately inform Betgoodwin if you suspect that another person has obtained access to your Account, and you must offer your full assistance to Betgoodwin while investigating this issue; 13.1.3 hold more than one Account. If a Customer has opened multiple Accounts or multiple Accounts appear to be controlled by or connected to a Customer, without limitation to any other rights Betgoodwin has under this Agreement, Betgoodwin will: 13.1.3.1 void all or any such Bets on such Accounts and to the extent that such Account(s) have been credited with monies as a result of such Bets, such monies shall be deemed to be held by you on trust for Betgoodwin and Betgoodwin shall: 13.1.3.1.1 withdraw the relevant amount from such Accounts; 13.1.3.1.2 to the extent that you have requested a withdrawal of such amount, cancel/reverse any withdrawal of such amount; 13.1.3.1.3 to the extent that any such amount has been withdrawn, make a demand for payment for such amount and you shall then immediately repay such amount to Betgoodwin; 13.1.3.1.4 void any subsequent Bet placed using such monies and/or withhold any winnings which you have won with such monies and take any action described above at 13.1.3(a)(i), (ii) or (iii) in relation to such monies; and/or 13.1.3.2 suspend and/or close all such Accounts. 13.1.4 use the Services in any way other than for your personal use and for your own benefit; 13.1.5 place a Bet by using third party funds; 13.1.6 collude with any other Customers on the Services; 13.1.7 place a Bet with the intention of transferring funds to another Account; 13.1.8 give any indication that you have any commercial relationship with us or that you are our agent; 13.1.9 act in any manner that is detrimental to the operation of the Services or otherwise abuse the Services in any way; 13.1.10 misuse the Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful; 13.1.11 attempt to gain unauthorised access to: our Services; the servers from which our Services are operated; or any server computer or database connected to our Services; 13.1.12 use programs or devices or interface with our Services using any third-party software, including any third-party software or services (including websites or subscription services) which are designed to provide an unfair advantage or distort normal gameplay. For the purpose of this clause, an “unfair advantage” means: 13.1.12.1 any instance in which a Customer accesses or compiles information on other Customers (including the tracking of Customers through the use of such automated software) beyond which the Customer has personally observed through the Customer’s own game play (other than information or services provided to Customers directly by us); and/or 13.1.12.2 a Customer otherwise exploits or participates in the exploitation of a fault, loophole or error in our Services or any third party’s software, or otherwise manipulates the Services, and uses it to our disadvantage or the disadvantage of other Customers. 13.1.13 act in any manner which is a threat to the integrity of sport; 13.1.14 place any Bet that would be in breach of any rules on betting, including any rule about irregular and/or suspicious betting or misuse of inside information, relevant to a sport’s governing body or other professional body of which you are a member, or your employer. If we identify a breach of any of the rules described in this clause, we will void such Bet and provide any applicable sport governing body with sufficient information to conduct an effective investigation; 13.1.15 use the Services in any manner which we would reasonably consider to be ‘cheating’, which shall include but not be limited to: 13.1.15.1 colluding with other persons; 13.1.15.2 using software to gain an advantage; 13.1.15.3 chip dumping; 13.1.15.4 exploiting any weaknesses within the Services; 13.1.15.5 ‘courtsiding’ or any similar activity; 13.1.15.6 betting on sporting events where you have direct or indirect influence on the outcome of such event; or 13.1.15.7 using insider information, 13.1.16 acquire an Account from another Customer; 13.1.17 falsify personal information, including attempting to circumvent our age verification procedures; 13.1.18 use any robot, spider, scraper or other automated means to access the Services for any purpose, including copying data published on the Services; 13.1.19 obtain other Customers’ information or spam other Customers; 13.1.20 choose a username or avatar which we consider to be offensive; or 13.1.21 otherwise breach the terms of the Agreement. 14. USE OF SERVICES: TERRITORIES 14.1 Access to the Services may not be legal for residents of, or persons located in, certain countries. Our Services do not constitute an offer or invitation by us for the use of our Services in any jurisdiction in which such activities are prohibited by law. Betgoodwin will not accept any responsibility for any punishment that could be imposed on a Customer by the relevant authorities following the use of the Services. 14.2 Without limitation to the other provisions in this section, you must not use our Services if you are located outside the United Kingdom or Republic of Ireland. 14.3 If we discover or reasonably believe that you are accessing the Services in a country in which the use of the Services is not legal, we shall be entitled to immediately suspend or close your Account, void any Bet, withhold any monies on account and we shall not be liable for any losses incurred as a result of such suspension, closure or voiding such or withholding any monies on account. 15. CLOSING AN ACCOUNT 15.1 You have the right to close your Account at any time. You should make a request to close your Account via sending an e-mail to [email protected] or by navigating to the ‘my account’ section of the Website (whilst logged in). 15.2 Betgoodwin has the right to close any Account at any time, including because Betgoodwin considers that it is in its commercial interest to close an Account(s). 15.3 Subject to these Terms, including terms which permit Betgoodwin to withhold payment of monies, any contractual obligations of either a Customer or Betgoodwin which have been made prior to an Account being closed will be honoured. 15.4 Upon our confirmation of the closure of your Account, we will notify you and provided that you have complied with these Terms and no amounts are owed to us, we will send you the sum on deposit in your Account by the last method of payment that you used to deposit funds into your Account or such other method of payment determined by us. 15.5 Subject to Clause 15.6, if there are any unsettled Bets on your Account at the time of the closure of your Account, these Bets will not be voided and any resulting winnings will be transferred to you in accordance with Clause 15.4. 15.6 If Betgoodwin is required to cease operations, either completely or in relation to a specific territory, and consequently has to close your Account, Betgoodwin shall void any open Bet on a set date (either the date it ceases operations or another date notified to all Customers) and return the stake for such Bet to Customers. 16. PERSONAL INFORMATION 16.1 We process information about you in accordance with our Privacy Policy. Our Privacy Policy contains details on the types of information we collect, what we do with that information, and your rights in relation to that information. Our Privacy Policy can be accessed here: https://www.betgoodwin.co.uk/en/page/privacy-policy-2. 16.2 Our Cookies Policy explains what cookies are, how they are used on the Services, and how to control their use. Our Cookies Policy can be accessed here: https://www.betgoodwin.co.uk/en/page/cookies-policy. 17. FRAUD, MONEY LAUNDERING, SUSPICIOUS ACTIVITIES FRAUD, MONEY LAUNDERING, SUSPICIOUS ACTIVITIES 17.1 You agree to provide any documentation we request that is reasonably required in order to meet our legal and regulatory requirements or to comply with our internal fraud prevention procedures. 17.2 If we reasonably believe an Account to be involved in fraud, money laundering and/or any other form of illegal or suspicious activity, including the unauthorised use of any person’s debit card or other payment method, we will report such details as we reasonably consider are necessary to relevant authorities and take any of the actions set out at Clauses 18.1.1 – 18.1.10. 17.3 If we close or suspend your Account for any of the reasons referred to above in this section 17, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us arising as a result of or in connection with your fraudulent or otherwise illegal activities (“Claims”), and you agree to fully compensate us for any costs, charges or losses sustained or incurred by us in respect of such Claims. 18. BREACH OF THE AGREEMENT 18.1 If we have reason to believe that you are in breach of the Agreement or if we are required to do so by law, we reserve the right, at our reasonable discretion, to: 18.1.1 suspend your Account; 18.1.2 close your Account; 18.1.3 void any Bet; 18.1.4 not award winnings which would otherwise have been payable; 18.1.5 cancel any withdrawals; 18.1.6 withhold your Account balance; 18.1.7 recover from your Account the amount of any affected amounts (including pay-outs, bonuses and winnings); 18.1.8 require that any amount which was won and/or withdrawn in breach of the Agreement is returned to us; 18.1.9 require that any amount which was won and/or withdrawn, if required by law, is returned to us or forfeited to a third party; and/or 18.1.10 implement a permanent ban from our Services. 18.2 You agree to compensate us for any costs, charges or losses sustained or incurred by us arising in relation to a breach of the Agreement. 18.3 You agree that we can use monies in your Account (and/or any duplicate Account) to settle any liabilities we incur or you otherwise owe to us as a result of your breach of the Agreement. 19. ACCOUNT SUSPENSION 19.1 We shall be entitled to suspend your Account in our absolute discretion. 19.2 If we suspend your Account for a matter: (i) relating to an actual or suspected breach of the Agreement; or (ii) where we are expressly permitted to suspend your Account under the terms of the Agreement, other than pursuant to clause 19.1; or (iii) we are investigating your Account: 19.2.1 no activity shall be permitted (including deposits, withdrawals or gambling) until the date upon which your Account is re-activated by Betgoodwin; and 19.2.2 we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed. 19.3 The rights at 19.2 shall be in addition to any other rights of Betgoodwin under the Agreement. 19.4 If we suspend your Account for a matter which does not relate to: (i) an actual or suspected breach of the Agreement; or (ii) a situation where we are expressly permitted to suspend your Account under the Agreement, other than pursuant to clause 19.1; or (iii) an investigation of your Account, you will be prohibited from using the Services other than to withdraw amounts in your Account. 20. LIMITATIONS AND EXCLUSIONS 20.1 Nothing in these Terms shall exclude or limit our liability: 20.1.1 for fraud; 20.1.2 for death or personal injury resulting from our negligence; or 20.1.3 to the extent such liability cannot be excluded or limited as a matter of law. 20.2 Subject to Clauses 20.1 and 20.3, and save in respect of any winnings lawfully due to you in accordance with this Agreement, our maximum liability to you in relation to any one incident or series of related incidents is limited as follows: 20.2.1 in respect of any winnings lawfully due to you in accordance with this Agreement, the value of such winnings; 20.2.2 where such liability relates to a specific Bet which you have placed, the value of the respective stake paid by you; 20.2.3 where such liability relates to the misplacement by us of funds in your Account, the amount of the funds which have been misplaced; 20.2.4 where such liability relates to any other liability of Betgoodwin (i.e. which is not covered by Clauses 20.1, 20.2.1 – 20.1.3), our maximum liability shall be one thousand pounds (£1,000) or the equivalent amount in your chosen currency. 20.3 Subject to Clause 20.1, we (and/or our third-party services providers, to the extent relevant) shall not be liable to you: 20.3.1 in contract, tort (including negligence), breach of statutory duty or otherwise arising for loss of profits, loss of revenue, loss of data, loss of business, loss of business information, business interruption, loss of reputation, loss of opportunity, loss of goodwill, or for any indirect, special or consequential loss; 20.3.2 for any loss or damage that you may suffer because of: 20.3.2.1 any act of god; 20.3.2.2 power failure; 20.3.2.3 trade or labour dispute; 20.3.2.4 any act, failure or omission of any government or authority; 20.3.2.5 obstruction or failure of telecommunication services or networks; 20.3.2.6 cyber-attack; 20.3.2.7 terrorist attack; 20.3.2.8 pandemic or epidemic; or 20.3.2.9 any other act, omission, delay or failure caused by a third party or otherwise outside of our control; 20.3.3 for any loss or damage that you may suffer because of the use of our Services which breaches these Terms, including any losses you may incur if you continue to use the Services after you have self-excluded, whether directly or via GAMSTOP (see clauses 22.4 and 22.5), in particular where: 20.3.3.1 you have opened a new Account; 20.3.3.2 you have changed any of the registration details in your Account; 20.3.3.3 you have continued to gamble with us in the period between (i) you registering with GAMSTOP or us; and (ii) us receiving notification of such registration and implementing such self-exclusion on our Services; 20.3.3.4 the operating systems utilised by GAMSTOP fail to properly or in a timely manner identify you or your Account(s) as subject to self-exclusion. 21. INTELLECTUAL PROPERTY 21.1 The Services contain Betgoodwin’s own proprietary content as well as content of third-party providers. All intellectual property rights in the Services and in such content on the Services shall remain at all times the property of Betgoodwin or its third-party providers. 21.2 The names, images and logos identifying us, our partners or third parties and our/their products and services contained in the Services are proprietary marks and may not be reproduced or otherwise used without express permission. 21.3 Nothing contained in these Terms shall be construed as conferring by implication any licence or right to use any trademark, patent, design right or copyright that belongs to us or any third party. 21.4 No part of our Services may be reproduced, stored, modified, copied, republished, uploaded, posted, transmitted, distributed, transferred or exploited, by any means or in any manner, or included in any other website or any other public or private service including data, text, graphics, video, messages, code and/or software without our express written consent. 21.5 Any commercial use or exploitation of the Services or its content is strictly prohibited. 22. RESPONSIBLE GAMBLING 22.1 Responsible Gambling Tools 22.1.1 You can set a limit on the deposits you make. Information on setting limits, and subsequently amending or removing such limits, can be found by navigating to the “My Account – Limits” section of the Website whilst logged in. Customer services can also apply deposit limits on your behalf. Please contact customer services via live chat or email [email protected]. 22.1.2 We make available facilities for you to stop gambling for the following periods: 24 hours, 7 days, 30 days and 6 weeks and which we refer to as ‘Time Outs’, and which can be accessed by navigating to ‘my account – Time Outs’ section of the Website whilst logged in. Customer services can also apply Time-Outs on your behalf. Please contact customer services via live chat or email [email protected]. You can also self-exclude from the Services, which will result in a period of longer exclusion than Time-Outs and mean that you do not receive marketing. See section 22.4 for detail. 22.2 As above at 4.2.2, upon opening an Account you declare that you have not self-excluded from the Services or self-excluded via GAMSTOP. You repeat this declaration each time you access the Services. 22.3 BetGoodwin’s self-exclusion service 22.3.1 We offer a self-exclusion service which can be accessed by navigating to the ‘my account – Self Exclusion’ section of the Website whilst logged in or by contacting our customer service team via live chat or email ([email protected]). We will use reasonable endeavours to ensure you are excluded from the Services as soon as reasonably practicable after you have submitted a request for self-exclusion. 22.4 GAMSTOP self-exclusion service 22.4.1 In addition to Betgoodwin’s self-exclusion service, you are also able to self-exclude via GAMSTOP (www.gamstop.co.uk), a service which permits you to self-exclude from all online gambling services that have signed up to the GAMSTOP service. 22.4.2 After you have self-excluded with GAMSTOP, you will be prevented from gambling with Betgoodwin until your GAMSTOP self-exclusion is no longer active. 22.4.3 Your GAMSTOP self-exclusion may take a number of days in order to become active with us, after you register with GAMSTOP. In this period, you must not access the Services and we shall not be liable if you do. 22.4.4 You must ensure that the details you use to register with GAMSTOP are the same as those details registered on your Account. If they are not the same your self-exclusion may not become active with us. 22.5 General self-exclusion terms 22.5.1 If you self-exclude: 22.5.1.1 any funds in your Account will be returned to you by the last method of payment you used to deposit or such other method of payment determined by us; and 22.5.1.2 any open Bet will remain open and will be settled at the time of the relevant event on which the Bet was made, with any winnings then paid to you by the last method of payment you used to deposit or such other method of payment determined by us. 22.5.2 The above provisions at Clause 22.9 regarding return of funds are subject to you not having breached this Agreement or otherwise owing us any monies. 22.6 Support services 22.6.1 The free helpline number for GAMCARE (available 24 hours a day, 7 (seven) days a week) is 0808 8020 133 and their website can be accessed at: https://www.gamcare.org.uk/. 22.6.2 If you have any concerns about your gambling, you can also find information and support at www.gambleaware.org. 23. MISCELLANEOUS 23.1 We reserve the right to suspend part or all of the Services, modify, remove and/or add a product to the Services at our reasonable discretion on prior notice to you wherever possible, however some amendments to products or the Services may be required to be made with immediate effect and without notice. 23.2 We reserve the right to terminate the Services, including but not limited to the event of losing our Gambling Commission licence. In such instance, notification will be posted on the Website and Mobile Application and all open Bets will be voided. 23.3 We provide the Services on an ‘as is’ and ‘as available’ basis and no guarantee is provided that any specific products will made be available on the Services. We do not give any assurance or warranty that the Services will be free from errors or omissions nor that there will be uninterrupted provision of the Services. Betgoodwin shall not be liable for any loss you suffer as a result of being unable to access the Services. 23.4 Where the Services link to third party websites, content and resources this does not constitute an endorsement by us of that third party’s website or their products or services and we do not accept any liability in respect of your use of such websites. 23.5 The information on the Services which we or third parties provide (including results, statistics and fixture lists) is for your personal use only and the distribution or commercial exploitation of such information by you is strictly prohibited. We do not give any assurance or warranty in respect of the uninterrupted provision of such information, its accuracy or any Bet placed in relation to such information. No information which we or third parties provide on our Services is intended to amount to advice or recommendations and is provided for information purposes only. 23.6 It is your responsibility to maintain the confidentiality of the details which you use to log into your Account, including any Customer ID or password. If you become aware that another person has knowledge of your password, you must change your password immediately. You are also responsible for the security of any linked email address and the security of any personal computer or device (through password protection, screen locks, etc.) on which the Account is accessible. Betgoodwin shall not be held responsible if there is any such unauthorised use of your Account. 23.7 We may transfer our rights or obligations or sub-contract our obligations under the Agreement to another legal entity. You agree that we can do so provided that this will not adversely affect the standard of services you receive. In the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations to another legal entity, your only rights under or in connection with the Agreement will be against the new legal entity and not against us. 23.8 This Agreement is not intended to give rights to anyone except you and us. This does not affect our rights under Clause 23.7. 23.9 This Agreement is personal to you. You may not transfer your rights or obligations under this Agreement to anyone else. 23.10 If you breach the Agreement and we take no action against you, we will not be deemed to waive our rights in relation to such breach and shall still be entitled to exercise our rights and remedies in relation to such breach or any other situation where you breach the Agreement. 23.11 If any part of the Agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. 23.12 Any rights not expressly granted in the Agreement are reserved. 23.13 These Terms and any other document that constitutes part of the Agreement may be published in several languages. Should any form of discrepancy arise between the non-English and the English version, the English version shall prevail over the non-English version. 23.14 Should there be any conflict between the Terms, Rules, specific terms of a promotion and any game specific rules, the order of precedence shall be as follows: 23.14.1 these Terms. 23.14.2 the Rules, other than any game specific rules; 23.14.3 the specific terms of a promotion; and 23.14.4 any game specific rules. 24. CONTACT 24.1 If you need to contact us, you can contact our customer services team using the following methods: 24.1.1 via our online chat services available between 8am to 10pm (UK time); 24.1.2 email us at [email protected]; or 24.1.3 write to us at GOODWIN RACING LTD, 4 Kingfisher Court, Uckfield, UK, TN22 1QQ. 24.2 If we need to notify you under the Agreement, we will do so by email to the email address registered to your Account. 24.3 Any abuse of our customer services team will not be tolerated and we reserve the right to suspend or close your Account in such event. 25. COMPLAINTS AND DISPUTES 25.1 If you have any cause to complain about anything that has happened as a result of your use of the Services, you should notify us by contacting customer services by live chat or email ([email protected]) within 12 (twelve) months of the original transaction and they will oversee the management of your complaint. Contact details of customer services can be found at section 24 of these Terms. To ensure your complaint is dealt with promptly, please include the following information: your first name and surname, username and a detailed explanation of the complaint. We aim to acknowledge and respond to all complaints within 7 days. We will provide a full and substantive response within 30 days of receiving your complaint. 25.2 If, after 8 (eight) weeks from submission of your complaint, your complaint has not been resolved to your satisfaction, you can refer the dispute to Independent Betting Adjudication Services (“IBAS”), an independent alternative dispute resolution service, provided the dispute relates to the contractual obligations under the Agreement, subject to the IBAS terms of use (see here). For more information on IBAS, please visit www.ibas-uk.com/. 25.3 For Irish-registered customers who remain dissatisfied, complaints can be referred to the European Commission’s Online Dispute Resolution (ODR) platform https://consumer-redress.ec.europa.eu/index_en 25.4 If you are not satisfied with our final response to your complaint, you may submit an appeal. Appeals must be submitted by email ([email protected]) within 30 days of receiving our final response. We will review the appeal and issue a written decision within six weeks of receipt. If you remain dissatisfied following the appeals process, you may still refer the matter to IBAS or Consumer Redress in accordance with clauses 25.2 and 25.3. 26. GOVERNING LAW AND JURISDICTION 26.1 The Agreement is governed by and interpreted in accordance with the laws of England and Wales. 26.2 Disputes arising in connection with the Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, if you are resident in Scotland, Northern Ireland or the Republic of Ireland, you may also bring proceedings in the courts of your country of residence, in accordance with your statutory rights. Helpful Links The Company
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Key Points Summary
- Minimum Age: You must be at least 18 years old to register and play
- Account Responsibility: You are responsible for maintaining account security
- Bonus Terms: All bonuses are subject to specific wagering requirements
- Withdrawal Conditions: Verification may be required before processing withdrawals
- Fair Gaming: All games use certified random number generators
- Legal Compliance: You must comply with local gambling laws and regulations
Contact Information
For questions regarding these Terms and Conditions, please contact BetGoodWin customer support through the available channels on our official website.